Nespon Solutions, a trusted technology partner, recently achieved a significant milestone by successfully executing the Salesforce Industries (Vlocity) Spring ’24 upgrade for one of Latin America’s largest satellite TV operators.
As the Telecom company launched its mission-critical services, an innovative offering seamlessly merges traditional pay TV with advanced digital features - ensuring compliance with the Salesforce Industries (Vlocity) Spring ’24 update was imperative.
This case study showcases Nespon’s expertise in managing significant technological transitions efficiently.
Objectives
The objectives of this upgrade were clear and driven by strategic necessities.
- Latin America’s largest satellite TV operators had to comply with Salesforce requirements and ensure regulatory compliance. This drove them to seek execution of the Salesforce Industries Spring ’24 upgrade before the March 30, 2024 deadline.
- Nespon, recognized for its expertise and reliability, was chosen by the largest telecom company to undertake this imperative migration, ensuring a smooth transition and alignment with regulatory standards.
Nespon’s Solution
The approach to the upgrade was carefully planned and executed across multiple phases.
- Nespon’s execution plan, thoroughly validated by their specialists, emphasized precision and synchronization at every stage of the upgrade process.
- This complex upgrade involved four different environments—QAP, UAT, Pre-PROD, and PROD—and took just six weeks to complete.
- Nespon also assured the satellite telecom company that the migration would not impact productivity and showcased their expertise in DevOps.
Results Achieved
Nespon worked closely with the largest satellite TV operator throughout the upgrade process, establishing a collaborative partnership to meet the marketing goals and quickly respond to market requirements.
The successful execution of the Salesforce Industries Spring ’24 upgrade empowered the satellite TV operator to accelerate its digital transformation journey.
- Nespon’s commitment to excellence resulted in zero incidents during the upgrade process, demonstrating its ability to manage complexity and deliver scalable solutions.
- Leveraging its expertise in Salesforce for Communication Industries, Nespon expertly implemented key components such as Enterprise Product Catalog (EPC), Configure, Price, Quote (CPQ), and Order Management (OM) to enhance its solution offerings.
- This partnership also synchronized ad campaigns and quick reactions to last-minute market requirements.
The ongoing collaboration and optimization ensure sustained success in the digital transformation efforts of Latin America’s largest satellite TV operators.
Key Benefits of the Partnership
The successful execution of the Salesforce Industries Spring ’24 upgrade by Nespon Solutions brought several key benefits to the table.
Compliance and Regulatory Assurance: Latin America’s largest satellite TV operators ensured compliance with Salesforce requirements and regulatory standards, mitigating risks, and avoiding potential penalties.
Operational Continuity: The seamless upgrade allowed the largest satellite TV operators in Latin America to incorporate new features and products into their already launched services without interrupting ongoing operations. This ensured that customers received their services without any problems.
Zero Incidents and Scalability: Nespon’s commitment to excellence resulted in zero incidents during the upgrade process, demonstrating its ability to manage complexity and deliver scalable solutions, thereby ensuring the reliability and stability of the satellite TV operators in Latin America.
Conclusion
Nespon Solutions’ partnership with Latin America’s largest satellite TV operators exemplifies a shared commitment to excellence and innovation in the digital era. By deploying the Salesforce Industries platform, Nespon helped Sky fully tap into its real potential and achieve meaningful business outcomes accordingly.
