Deliver frictionless, modern experiences that inspire loyalty and lower the cost of service​

Service​
Appointment​

Mobile​​
App​

Scheduling &​
Optimization​

Dispatcher​

Knowledge​​
Base​

Parts ​
Management​

Service contracts​
& Entitlements​

Asset​​
Management​

Field Service is an extension of Service Cloud that provides a comprehensive view of mobile workers and customer experience.

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Straight from our Client

Implementation of Salesforce Field Service modernizes outdated ticketing system

Challenge​

For the Gas company sought to upgrade their outdated field service management and ticketing system to improve emergency response, cater to specific customer needs, and meet regulatory standards.

Solution​

Field Service was implemented in less than six months. Fully replacing a manual ticketing system, FSL enables prompt emergency response, boosts efficiency, and enhances the customer experience for gas company. With FSL, managing 1,300 technicians and 400 daily visits is seamless, backed by comprehensive metrics and reports for optimized service team management.
“The digitization of tasks and the geolocation of field resources with Salesforce Field Service Lightning allowed us to improve the Emergency process’s effectiveness in assigning priorities and response time.”
Director of Operations

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